Frequently Asked Questions
Everything you need to know about your Kisah experience.
How long does shipping take?
Standard domestic orders are processed within 2-3 business days and typically arrive within 5-7 business days. International shipping times vary by location.
What is your return policy?
We offer a 14-day return window for all unworn items with original tags attached. Please note that sale items and intimate apparel are final sale.
How do I know which size to choose?
Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for specific measurements.
What payment methods do you accept?
Kisah accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
How should I care for my Kisah garments?
To maintain the quality of our fabrics, we recommend cold hand washing or using a delicate machine cycle. Always air dry in the shade to prevent color fading.
Can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your delivery's progress.